Privacy policy

Privacy Policy – Suneli Valley

This Privacy Policy describes how sunelivalley.com (“Suneli Valley,” the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Information

For questions, more information about our privacy practices, or to make a complaint, please contact us:

📧 support@sunelivalley.com
📬 Suneli Valley
2455 NW Nicolai St, D24
Portland, OR 97210
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your browsing behavior, and information necessary to process your purchases.
“Personal Information” means any information about an identifiable individual.

Below is the information we collect and why:

Device Information

Purpose:
To load the Site accurately, understand traffic patterns, and improve user experience.

Source:
Automatically collected through cookies, log files, web beacons, tags, and pixels.

Disclosure:
Shared with Shopify.

Personal Information collected:

  • Web browser version

  • IP address

  • Time zone

  • Cookie information

  • Pages or products viewed

  • Search terms

  • Site interaction data

Order Information

Purpose:
To fulfill orders, process payments, arrange shipping, send confirmations, prevent fraud, and—if permitted—send marketing communications.

Source:
Collected directly from you.

Disclosure:
Shared with Shopify.

Personal Information collected:

  • Name

  • Billing address

  • Shipping address

  • Payment details (incl. credit card information)

  • Email address

  • Phone number

Customer Support Information

Purpose:
To assist you and provide customer service.

Source:
Collected directly from you.

Disclosure:
Shared with Shopify.

Minors

The Site is not intended for individuals under 16 years of age.
If you believe your child has provided Personal Information, please contact us to request deletion.

SMS Consent

By providing your phone number and opting in to SMS communications, you agree to receive:

  • Transactional updates (order confirmations, delivery updates)

  • Customer care messages

  • Promotional offers (if opted in)

Message and data rates may apply.
You may opt out at any time by replying STOP.

We do not share SMS opt-in data with third parties for their own marketing.

Our cookies track cart activity, including abandoned carts, which may trigger SMS reminders for customers who opted in.

Email Consent

By providing your email address and opting in, you agree to receive:

  • Order confirmations and transactional notifications

  • Marketing emails about new products, promotions, and updates

You may unsubscribe at any time using the link in our emails.

Sharing Personal Information

We share your Personal Information with service providers who help us fulfill orders and operate the Site.

Examples:

Shopify

We use Shopify to power our online store.
Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Legal Requirements

We may share information if required by law, subpoenas, or lawful government requests.

Note:
SMS opt-in data and consent are never shared with unrelated third parties.

Behavioral Advertising

We use collected Personal Information to provide targeted advertisements through:

  • Google Ads

  • Meta (Facebook/Instagram)

  • Shopify Audiences

  • Other digital advertising platforms

We may share certain usage data (pages viewed, purchases, interactions) with advertising partners through cookies or directly, depending on your settings.

Opt-outs:

General opt-out (U.S.):
https://optout.aboutads.info/

Using Personal Information

We use your information to:

  • Provide products

  • Process payments

  • Fulfill orders

  • Communicate with you

  • Detect fraud

  • Serve targeted and permission-based marketing

GDPR (EU/EEA Residents)

If you live in the European Economic Area, you have rights to:

  • Access your data

  • Correct your data

  • Request deletion

  • Port your data

  • Restrict or object to processing

We process your data under these lawful bases:

  • Your consent

  • Performance of contract

  • Legal obligations

  • Vital interests

  • Public interest

  • Legitimate interests

Your information may be transferred to Shopify servers in Canada or the United States.
More: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA (California Residents)

California residents have the right to:

  • Know what data we collect

  • Request deletion

  • Request correction

  • Opt out of data sharing

  • Designate an authorized agent

We do not sell your Personal Information.

Retention

We retain Personal Information until you request deletion or until we no longer need the data for operational/legal purposes.

Automated Decision-Making

We use automated tools only for fraud prevention, such as:

  • Temporary IP blacklists

  • Credit card fraud checks

These measures do not produce significant legal effects on users.

Cookies

We use functional, performance, analytics, and advertising cookies.
Cookie details follow standard Shopify documentation (unchanged).

You may manage or block cookies in your browser.
Note: Blocking cookies may affect site functionality.

Do Not Track

Because the industry has no unified “Do Not Track” standard, we do not modify data practices when receiving Do Not Track signals.

SMS Opt-In Disclosure (Displayed on Forms)

By checking this box, you consent to receive SMS customer care, transactional, and promotional messages from Suneli Valley. Message frequency varies. Standard Msg & Data rates may apply. Reply STOP to unsubscribe or HELP for help. Privacy Policy | Terms & Conditions.

SMS Data Sharing Disclosure

We do not share SMS opt-in data with third parties except those necessary to deliver messages (platforms, carriers, or vendors who ensure message delivery).

Changes to This Policy

We may update this policy to reflect changes in practices, operations, or laws.
The latest version will always be posted on this page.

Complaints

You may file privacy complaints by contacting us directly.
If you are not satisfied, you may contact the Federal Trade Commission:

Website: https://www.ftc.gov/
Complaint Form: https://www.ftccomplaintassistant.gov/
Phone: 1-877-FTC-HELP (1-877-382-4357)

Last updated: November 15, 2025