Refund policy

Suneli Valley Return & Refund Policy

Address: 2455 NW Nicolai St, D24, Portland, OR 97210, United States
Email: support@sunelivalley.com

Thank you for shopping with Suneli Valley. We take great pride in producing high-quality, small-batch food products and want you to have an exceptional experience with every order. If something isn’t right, we’re here to help.

Return Eligibility for Food Products

Because Suneli Valley sells consumable food items, returns are limited for safety and regulatory reasons.

We are unable to accept returns on:

  • Opened, used, or partially consumed items

  • Any perishable or consumable food product once it has left our facility

  • Items not in their original sealed packaging

  • Items returned without prior approval

However, if your order arrives damaged, incorrect, or defective in any way, we will replace it or issue a refund immediately.

Damaged, Incorrect, or Defective Items

Please inspect your order as soon as it arrives.
Contact us right away at support@sunelivalley.com if:

  • Your product arrived damaged

  • You received the wrong item

  • Your product appears defective

  • Your order never arrived

We will evaluate the issue and make it right, either through a replacement, store credit, or refund.

To speed things up, please include:

  • Order number

  • Photos of the issue (if applicable)

  • A brief description of the problem

Non-Returnable Items

To comply with FDA food safety regulations, the following cannot be returned:

  • All food products (opened or unopened)

  • Items purchased during a sale or promotion

  • Gift cards

  • Custom items (if applicable)

Exchanges

Direct exchanges are not available for food items.
If there is an issue with your order, we will issue a replacement or refund as needed.

Refunds

If your refund is approved, it will be issued to your original payment method within 10 business days.
Your bank or card issuer may require additional time to post the refund.

If you have not received your refund after 15 business days, please contact us at:
📧 support@sunelivalley.com

European Union 14-Day Cooling-Off Period

If you are located in the EU:
You may cancel your order within 14 days of purchase if the food product has not been opened or unsealed.
Unsealed or opened food items cannot be returned for safety reasons.

Incorrect Return Address Warning

Please do not send any returns back without contacting us first.
Unauthorized returns cannot be accepted.

If a product qualifies for return (e.g., non-food merchandise), we will provide the correct return address and a prepaid label.

Questions?

We’re here to help.
Contact our customer care team at:
📧 support@sunelivalley.com